APPLYING FOR INCOME SUPPORT

• How to apply for Income Support Allowance through Job Center
  
• How to track status and submit queries regarding your  application
  
• How to reach Job Center
  

How to apply for Income Support Allowance through Job Center

STEP 1: Login to the Job Center using eFaas

• To apply for the Income Support Allowance (ISA), you must have to be registered as a Job Seeker at the Job Center portal. https://jobcenter.mv/
  
• When you access the Job Center portal with your efass credentials choose your registered Job Seeker Login and you will be able to see the below shown dashboard.
  

STEP 2: Applying for Income Support Allowance

• Once you login to Efaas, You will be directed to the homepage of the Job Center
  
• Click on “Apply Now” of the Apply for Income Support Allowance field.
  

• The following page below will load when you click “Apply Now”.
  

• Click on the month for which you would like to apply for Income Support Allowance. Example: If you want to apply for Income Support for the month September, then you can choose “Apply for Income Support Allowance for September 2020”
  

STEP 3: Fill the Employment Details

• You are first required to select your Employment type either Employed or Self Employed.
  

For Employed Applicants

• If your employment was affected (such as terminated, no pay-leave and salary Deduction) due to Covid-19, you can select “employed”
  
• Once you select “Employed”, you will be required to fill the following details:  
  

• Employer (eg: Company A)
  
• Designation (eg: Sales Officer)
  
• Industry (eg: Tourism)
  
• Business/ Worktype (eg: Sales and Marketing)
  

For Self Employed Applicants

• If you are a self-employed person and your employment was affected due to Covid-19, you can select “Self Employed”.
  
• Once you select “Self Employed”, you will be required to fill the following details;
  

• Employment Start From (This is the period from which the applicant has been Self Employed. If you are not sure about the exact date, you can provide an estimate date)
  
• Industry (eg: Agriculture)
  
• Business/ Work Type (eg: Farming)
  

STEP 4: Fill the Employment Status

For Employed Applicants

• If you have selected “Employed” as your Employment Type in Step 3, the Employment Status page will be as follows.
  
• You will be required to fill the following details;
  

• Current Employment Status (You can select either “Salary Deducted/ Terminated/ On No Pay Leave” from a dropdown list which best fits to your situation)
  
• Gross Income Received (Income received for the month that Income Support Allowance is being applied)
  
• Average Monthly Income Received before Covid-19 crisis
  
• Details of Employment Impact (You can write in detail of the impact on your impact on your employment such as salary change details, time period for suspension/ No pay leave due to Covid-19 crisis)
  

For Self Employed Applicants

• If you have selected “Self Employed” as your Employment Type in Step 3, the Employment Status page will be as follows.
  
• You will be required to fill the following details;
  

• Select your Employment Status (If you have been able to work in the month for which Income Support Allowance is being applied, select “YES” and if not, select “NO”)
  
• Gross Income Received (Income received for the month that Income Support Allowance is being applied)
  
• Average Monthly Income Received before Covid-19 crisis
  
• Details of Employment Impact (You can write in detail about the impact on your employment such as salary change details, time period for which you did not receive any income due to Covid-19 crisis)
  

STEP 5: Fill the Bank Details

• If you own a MVR Bank Account to deposit your Income Support Application,  please select “YES” and provide the following details of your bank account.
  

• Bank Name: Bank can be selected from the dropdown list
  
• Account Name: Account Name should be written as provided to the Bank
  
• Account Number: This should be a 13 digit number
  

• If you do not own a Bank MVR Account to deposit the Income Support Allowance, select “NO”. In this case you can provide MVR account details of a Third party. The page will change as follows if you select “NO”
  
• You will be required to download a Third-Party Account Declaration Form which needs to be completed and submitted in Step 7, along with the National ID Card copy (2 sided ID card copy) of the Third Party.
  

STEP 6: Fill the Dependent Information

• If you do not have any dependants, simply select “NO” and proceed to the next step by clicking “Save & Continue”
  

• If you have any dependents, select “YES”. The page will change as follows if you select “YES”
  
• You will be required to provide the following details of the dependent;
  

• ID Number (National ID Card Number/ Passport Number)
  
• Dependent Information (Name of the dependent)
  
• Date of Birth
  

• If you have more than 1 dependent, you can select “Add New Row” and fill the details of the other dependents as well.
  

STEP 7: Submit documents for proof of Employment

For Employed Applicants

• If you have selected “Employed” as your Employment Type in Step 3, you need to submit the following documents that can provide proof of your Employment;
  

• Job Contract/ Letter
  
• Payslips (last 3 months’ payslips)
  
• Notice of Impact on Employment ( A letter provided from the  employer stating details about salary deduction/ No pay leave due to covid 19)
  
• Bank Account Statement of salary depositing account
  
• Other (If you wishes to add any other relevant document than the above documents)
  

• In order to submit the documents, you can choose the document name from the dropdown list and then click “Select File” to upload the relevant document from your device.
  
• To upload the next document, click “Add Document” and follow the same above instructions.
  
• If you have uploaded a wrong document by mistake, you can click “Delete'' of that document in order to delete the file and upload the correct file.
  

For Self Employed Applicants

• If you have selected “Self Employed” as your Employment Type in Step 3, you need to submit the following documents that can provide proof of your Employment;
  

• Permits of Work Contracts
  
• Letter from Ministry/ Local Council and Agencies
  
• Invoices or Bank transfer slips indicating Work details
  
• Bank Account Statement of salary depositing account
  
• Other (If you wishes to add any other relevant document than the above documents)
  

• In order to submit the documents, you can choose the document name from the dropdown list and then click “Select File” to upload the relevant document from your device.
  
• To upload the next document, click “Add Document” and follow the same above instructions.
  
• If you have uploaded a wrong document by mistake, you can click “Delete'' of that document in order to delete the file and upload the correct file.
  

• This is a separate field where you will be required to submit the Bank Account Statement of the salary depositing account.
  
• You need to provide a Bank Account Statement for the past 3 months.
  
• If you do not have any Bank Statement, you can tick on “Bank Statement Unavailable” and proceed to the next page by clicking “Save & Continue”
  

• If you have provided the Bank Account details of a Third-party in Step 5, the page will load as follows;
  
• You will be required to submit the Signed Third-party Account Declaration Form along with the National ID Card copy (2 sided ID card copy) of the Third Party.
  
• Once you have uploaded all the documents, proceed to the next page by clicking “Save & Continue”
  

Step 8: Declaration and Submission of application

• This is the last and final step of the Income Support Allowance application process.
  
• Read the declaration thoroughly and once you have understood and agreed to the terms, tick “I agree to the declaration”
  
• If you would like to re-check for any mistakes in the previous steps, you can select “Back” and go back to each step and make corrections if need be.
  
• When you have done the re-checking, submit your Income Support Allowance Application by clicking “ Submit Application”
  
• Applicants will receive a confirmation SMS with a link in it, to track the status of the application.
  

How to track status and submit queries regarding your  application

Option 1: Using eFaas to sign in to Job Center

• Applicants can submit queries and complaints through the JobCenter portal. Go to Job Center https://jobcenter.mv/
  
• Navigate to Income Support Tab Link: https://jobcenter.mv/jobseeker/cases
  
• The applicant will be able to view current and past applications, including the  status.
  

• Click Submit Complaint to follow up on an issue. The applicant can inquire about  
  

• Allowance amount deposited
  
• Decision on the final status of the application
  
• Other complaints.
  

• When the grievance or complaint has been addressed by the Job Center team,  an SMS will be sent to the applicant with a link to sign in directly.
  

Option 2: Using OTP to log-in to Job Center

• Once you have submitted your application, you can track the status or submit  complaint using an OTP verification (in addition to using efaas directly)
  
• Go to https://jobcenter.mv/income-support/login
  
• Send the OTP to the Mobile number given in your registration or the email address.
  
• If you have issues signing in, please send an email to support@jobcenter.mv
  

How to reach Job Center

• Hotline: 1475  
  

• If you want to contact our staff regarding Income Support Applications, call  our hotline: 1475 (10am - 5pm, Sun-Thursday, excluding public holidays).
  

• For technical support, email: support@jobcenter.mv